Personalised AI training that measurably improves productivity & performance
We help non-technical professionals use AI to do their work better, with a diagnostic baseline at the start and real evidence of improvement throughout.
Most employees now have access to AI tools like Microsoft Copilot, but very few have been properly trained. The result is widespread access and shallow adoption. We start with the individual, not the tool: understanding how each person works, where AI fits, and what improvement actually looks like for them.
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AI training
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The evidence is clear: most AI training for employees isn't working
We surveyed hundreds of L&D professionals globally. The findings explain why so much AI investment is failing to translate into real change.
Why AI capability development is failing
- Tools rolled out but on average only 28% of users trained
- Disconnected from the real work people actually do
- Starts with tools rather than productivity, performance and problems
- Sheep dipping: everyone gets the same thing regardless of role or context
- One size fits all. Does not take account of different learner types and journeys.
- Content goes out of date almost immediately
- Fails to measure impact so no scope for continuous improvement
- No diagnostic baseline, so there is nothing to measure change against
What we do differently
Everything starts with understanding the work, the person, and the context. The tools come second. Whether you're in financial services, the NHS, care, retail, or professional services, the approach adapts to your sector and your people.
Start with a diagnostic
Every programme begins with a structured AI readiness assessment that establishes where each person actually is, not where you assume they are. Adoption stage, learner type, current AI use, and a personalised profile across seven dimensions. Grounded in occupational psychology and practical evaluation research.
Work on real tasks
People learn by improving the work they already do: real emails, real reports, real analysis, real decisions. Microsoft Copilot applied to actual workflows, not hypothetical exercises. Application is immediate, not something that has to transfer later from a training room.
Start with the work, not the tool
We introduce AI where it genuinely improves productivity and performance, not as the starting point. A value stream lens helps identify what actually needs to improve in the work, and where AI adds real value rather than just speeding up activity that doesn't need doing.
Measure what matters
AI training ROI measured through productivity, performance, and problems solved. Time saved, quality of output, better decisions. Baseline established before training, revisited at three, six, and twelve months. If we can't show that something has improved in the work, we haven't done our job.
Adapt to the person
Five distinct learner types, each with a different starting point and learning journey. Programmes reflect the actual role, sector, and working environment. Each person gets a personalised learning path and can create their own AI learning companion configured to how they learn best. A finance analyst and a care manager need fundamentally different approaches.
Build capability that lasts
We focus on the thinking skills that underpin good use of AI: how to frame a problem, evaluate an output, and make a decision with AI in the loop. Ongoing membership keeps people current as tools evolve. These skills don't go out of date when the features change.
Our AI, Leadership and L&D training programmes: choose the right route for your organisation
Company-specific programmes, ongoing membership, and levy-funded qualifications. All diagnostic-led, all grounded in real work.
AI Champions Programme (Copilot)
Building internal AI capability that spreads
Develops 10 to 15 people into genuine AI Champions, who in turn enable multiple additional colleagues. Diagnostic-led, built around your organisation's actual work and challenges. 3 to 6 month core programme with further 6 months CPD.
AI Mastery Membership (Copilot)
Get ahead and stay ahead
An ongoing membership for knowledge workers and teams. 3 to 6 month core Copilot programme, then weekly updates, monthly sessions, community, and an annual refresh. For individuals, employer groups, and Champions Programme graduates.
The AI-Enabled Leader
Funded alternative to defunded management apprenticeships
Uses a levy-funded Level 4 qualification framework to develop leadership capability with AI embedded throughout. With popular management apprenticeships being removed from September 2026, this provides a credible, funded route to leadership development.
L&D Improvement Analyst
Evidence-based practice for L&D
The L&D Improvement Analyst Programme is an 18-month Level 4 qualification turning L&D professionals into evidence-based practitioners. The L&D Improvement Certificate is a flexible, self-paced alternative for those without levy funding. Both cover evaluation, data, and applied AI for L&D.
Not all AI training providers are the same
Most providers optimise for delivery. We optimise for whether anything actually changes in how people work.
From people who've worked with us
The programme has provided a fresh lens on tackling challenges and seizing opportunities within L&D… and isn't just changing the way I think about challenges; it's also equipping me with the tools to conquer them.
I feel like I'm unlocking parts of my brain that I hadn't used at work before.
Every session is like a little bit of revelation to me. It's all kind of new and I can kind of relate a lot of it to what I'm literally doing day-to-day.
Diana literally described it as life changing, especially the AI side of things and how it can be used for coaching and assessment. It's really shifted her thinking around using data and evidence, and she was saying it's made her look at her role and influence in a completely different way.
What people ask us
How is this different from standard Microsoft Copilot training?
Most Copilot training is provided as one-off workshops or online learning that teaches people about tool features. Our programmes start with an individual diagnostic that establishes where each person actually is, then build capability around their real work, real decisions, and real workflows. We measure productivity and performance improvement, not just attendance and completion. Our research found that 70% of organisations don't measure AI training effectiveness at all.
How do you measure whether AI training has actually worked?
Every programme starts with a diagnostic baseline grounded in PhD-level occupational psychology research. We measure against productivity, through a value stream lens, performance, and problems solved: time saved, quality of output, and better decisions. The baseline is revisited at three, six, and twelve months so you can see real evidence of change, not just satisfaction scores.
What is the AI diagnostic and is it really free?
The AI diagnostic is a structured individual assessment that establishes your current AI adoption stage, productivity baseline, and learning profile. We have a snapshot assessment which is free and the in depth assessment is included as part of any programme. The full assessment produces a personalised report and learning plan. It covers AI adoption and capability, a productivity and performance baseline, a value stream analysis, and an individual learning plan with specific use cases for your role. Team diagnostics for whole teams are available as a stand alone service.
What size organisation and which sectors do you work with?
We work with organisations of any size across financial services, NHS and healthcare, care, retail, manufacturing, professional services, and the public sector. Peter has worked with over 4,000 organisations and 100,000 learners. In the last year we have worked with 49 organisations representing approximately one million employees, including St James's Place, Morrisons, Ralph Lauren, the National Audit Office, NHS trusts, Barnardo's, and Surrey County Council. The AI Champions Programme develops 10 to 15 people who each enable multiple colleagues, so it scales naturally regardless of organisation size.
Do you offer Growth and Skills Levy funded AI training?
Yes. The AI-Enabled Leader programme is fully funded through the Growth and Skills Levy in England, using a Level 4 qualification framework. With 16 management apprenticeship standards being defunded from September 2026, including the Level 5 Operations Manager and Level 6 Chartered Manager, this provides a credible funded alternative. Levy funds now expire after 12 months rather than two years, so this is a high-impact way to use them before they are lost. We also offer the L&D Improvement Analyst, an 18-month levy-funded qualification for L&D professionals.
Why do 72% of employees have no formal AI training despite having access to the tools?
Our research found that while nearly all organisations have rolled out AI tools such as Microsoft Copilot, on average only 28% of employees have received any formal training. The gap exists because most organisations treated tool deployment as the solution, without investing in the capability development needed to make the tools useful. The result is widespread access but shallow adoption, with most people either not using AI at all or using it in basic ways that don't improve their actual work.
Can you help with AI training for HR, L&D, finance, and other non-technical teams?
That is precisely who we work with. Our programmes are designed for non-technical knowledge workers: HR and L&D teams, finance analysts, project managers, operations leaders, care managers, and anyone whose work involves decisions, communication, and information rather than coding or data engineering. The diagnostic tailors everything to the individual's role, sector, and working context.
Find out where your people are with AI
The AI diagnostic establishes a genuine individual baseline before you spend anything on training. Grounded in occupational psychology based on PhD level research.
AI adoption and capability
Where the person currently is on the AI adoption journey and how they use AI in real work today.
Productivity and performance baseline
A genuine "before" measurement that most training never establishes.
Value stream analysis
Whether the work itself is high-value, and where AI could eliminate waste rather than just speed up activity.
Individual learning plan
A personalised route based on the diagnostic findings, including specific use cases for the person's role.
About Peter Pease
Dr Peter Pease is a business psychologist and qualified HE teacher with over 40 years of experience across psychology, business, L&D, and entrepreneurship. His background includes a PhD, occupational psychology research into individual performance and behavioural measurement, and growing a people services business to $50 million.
He has taught measurement and evaluation since 1987. His work is grounded in evidence, occupational psychology, and a deep scepticism of AI hype. The core question hasn't changed: is the work actually getting better?